Skip to main content

KhaatiFoods

Terms & Conditions

Last Updated: September 2026
By using our website and placing an order, you agree to the terms and conditions described below.

1. General

These Terms & Conditions apply to all visitors and customers using our website. By accessing this website or purchasing any product from us, you agree to follow these terms.

2. Products & Product Information

We try to provide accurate product names, descriptions, images, prices and other information. However, product colors and appearance may vary slightly depending on your device or screen settings.

3. Pricing

All product prices displayed on our website are subject to change without prior notice. We reserve the right to correct pricing errors or update product prices when necessary.

4. Orders

After placing an order, you may receive an order confirmation. An order may be cancelled if the product is unavailable, incorrect pricing is displayed, or other circumstances prevent us from processing the order.

5. Customer Information

Customers are responsible for providing accurate information when placing an order, including:

  • Full Name
  • Phone Number
  • Delivery Address
  • District and Thana

Incorrect or incomplete information may cause delays or unsuccessful delivery.

6. Delivery

Delivery time may vary depending on the customer's location, product availability, courier service and other circumstances. Delivery charges, if applicable, will be shown during checkout or communicated to the customer.

7. Cash on Delivery

If Cash on Delivery is available for your order, payment must be made to the delivery person when the order is delivered.

8. Order Cancellation

Customers may request cancellation of an order before it is shipped or processed. Once an order has been shipped, cancellation may not be possible.

9. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy. Customers should review that policy before placing an order.

10. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible with the relevant order information and supporting photos or videos where applicable.

11. Website Use

You agree not to misuse the website, attempt unauthorized access, interfere with website functionality, or use the website for unlawful purposes.

12. Privacy

Customer information is handled according to our Privacy Policy. Please review our Privacy Policy to understand how information may be collected and used.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated date.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on our website.